Refund & Returns Policy

All sales are final

We do not accept change-of-mind cancellations, returns or exchanges. Please review the item photos, grade and description carefully before you buy.

When we will help

The rule above does not apply if something went wrong. We will act if your order does not arrive, arrives damaged in transit, is defective, or is significantly different from the item described and photographed on the product page.

How to make a claim

Contact us within 7 days of delivery by WhatsApp or email. Please include your order number and clear photos or a video showing the problem and, for damage, the outer packaging.

Keep the item and all packaging until your claim is resolved.

What you will receive

If we accept your claim, we will replace the item where an equivalent is in stock. If a replacement is not available, we will refund you to your original payment method.

Duties and taxes

Because we ship DAP, any Qatari import duties, customs charges or taxes are paid by the recipient and are not refundable by us, even when the item itself is refunded.

Your rights are not waived

Nothing in this policy reduces the mandatory consumer rights you have under the law that applies to you, including Qatar's Consumer Protection Law (Law No. 8 of 2008). Those rights always take priority over this policy.